1) Information We Collect

Information you provide

• Order & account data: name, email, phone, billing/shipping address, company (optional), order history, returns.
• Payment details: last 4 digits and payment status via PCI-compliant processors (we do not store full card numbers).
• Communications: messages via email, forms, or chat; marketing preferences (opt-ins/opt-outs).
• Cert requests: documentation needs (e.g., 8130-3, CoC) and contact details related to those requests.

Information collected automatically

• Device & usage: IP address, device identifiers, browser type/version, pages viewed, referring/exit pages, timestamps, and general location (city/region-level) collected via logs and cookies/pixels.
• Transactional events: cart events, checkouts, refunds, and fulfillment status.

Information from third parties

• Payment processors: fraud signals, authorization results.
• Carriers & logistics: tracking updates and delivery confirmations.
• Marketing/analytics partners: aggregated performance and attribution metrics.

2) How We Use Information

• Fulfillment & Support: process orders, provide invoices, ship goods, handle returns/warranties, and provide customer service.
• Account Features: save order history, addresses, preferences.
• Safety & Compliance: fraud prevention, export control checks, tax and legal compliance.
• Improvement: site performance, troubleshooting, quality assurance, and product planning.
• Marketing (with consent where required): product news, offers, and surveys; you may opt out anytime.

3) Legal Bases for Processing (GDPR/UK GDPR)

• Contract (Article 6(1)(b)): to process orders, returns, and support.
• Legitimate Interests (6(1)(f)): site security, fraud prevention, analytics limited to measuring performance, improving services, B2B communications.
• Consent (6(1)(a)): email/SMS marketing where required, non-essential cookies/ads pixels.
• Legal Obligation (6(1)(c)): tax, accounting, sanctions/export laws.
• Vital Interests (6(1)(d)) (rare): safety/security incidents.

4) How We Share Information

We do not sell personal information. We share data only with service providers under contracts that limit use to our instructions, including:

• Payment processing: PCI-compliant providers (e.g., Stripe, PayPal, bank gateways).
• Shipping & logistics: carriers and fulfillment partners (e.g., FedEx, UPS, DHL) and warehouses/suppliers to dispatch your order.
• Website operations: hosting/CDN, security, IT support, ecommerce platforms, CRM/helpdesk tools.
• Analytics & communications: tools for metrics, emails, and optional advertising (see “Analytics, Advertising & Communications”).
• Compliance & safety: where required by law, enforcement requests, or to protect rights/safety.
• Business transfers: in a merger, acquisition, or asset sale, subject to this Policy.

5) Cookies & Similar Technologies

We use cookies and pixels to run and improve our site:

• Strictly necessary: cart, checkout, security, load balancing.
• Performance/analytics: to measure traffic and usage trends.
• Functional: remember preferences (e.g., saved addresses).
• Advertising (optional): only with consent where required; used for reach measurement and interest-based ads.

You can manage cookies via your browser settings and our Cookie Settings (where available). Disabling certain cookies may limit functionality (e.g., cart/checkout).

6) Analytics, Advertising & Communications

• Analytics: we may use analytics tools to understand site performance (IP address truncated or pseudonymized where feasible).
• Ads & pixels: if used, ads partners may set or read cookies/pixels to deliver or measure ads. These are non-essential and rely on consent where required.
• Email/SMS: with consent where required. Every marketing email includes an Unsubscribe link; you can also email privacy@aircraftwires.com.

7) Data Retention

We retain personal information for as long as necessary to fulfill the purposes described above, including to meet legal, accounting, or reporting requirements. Typical examples:

• Orders, invoices, and tax records: 7–10 years (varies by jurisdiction).
• Account data: for the life of the account plus a reasonable period, or until you request deletion (subject to legal holds).
• Marketing preferences: until you opt out or your consent is withdrawn.
• Logs/security data: typically 12–24 months, unless needed for investigations.

8) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, monitoring). No method of transmission or storage is completely secure. If we detect potential misuse or unauthorized access, we will act in accordance with applicable laws.

9) International Data Transfers

We are based in the United States. If you access our site from the EU/EEA/UK or other regions with data protection laws, your data may be processed in countries with different standards. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for such transfers.

10) Your Privacy Rights

Your rights depend on your location and applicable law. Subject to exceptions, you may have the right to:

• Access/Know: request a copy of personal information we hold about you.
• Correct/Update: request correction of inaccurate data.
• Delete: request deletion of personal information.
• Portability: request a portable copy (where applicable).
• Object/Restrict: object to or request restriction of certain processing (e.g., direct marketing).
• Withdraw Consent: where processing is based on consent.

How to submit a request: email privacy@aircraftwires.com with your name, contact details, and request type. We may need to verify your identity. Authorized agents (where allowed by law) must provide proof of authorization.

EU/UK residents may also lodge a complaint with a supervisory authority (e.g., your local data protection authority).

11) US State Privacy Notices (including CCPA/CPRA)

If you are a resident of California (or states with similar laws), you may have additional rights:

• Right to Know/Access the categories and specific pieces of personal information collected, sources, business purposes, and categories of third parties we share with.
• Right to Delete personal information, subject to exceptions (e.g., to complete transactions, detect security incidents, comply with laws).
• Right to Correct inaccurate personal information.
• Right to Opt-Out of “Sale” or “Sharing” for cross-context behavioral advertising. We do not sell personal information, but if we “share” data for targeted ads, you can opt out via Cookie Settings or by emailing us.
• Right to Limit Use of Sensitive Personal Information (we generally do not process sensitive categories for marketing).
• Non-Discrimination for exercising privacy rights.

Submit CCPA/CPRA requests to privacy@aircraftwires.com. We will verify your request and respond as required by law.

12) Children’s Privacy

Our services are not directed to children under 13. If we learn we have collected personal information from a child under 13 without verifiable parental consent, we will delete it.

13) Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry standard for DNT, we do not respond to DNT signals. You can manage cookies and advertising preferences via your browser and our Cookie Settings (if available).

14) Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Significant changes will be posted on this page.

15) How to Contact Us

Questions or requests about this Privacy Policy or your personal information:

Email: privacy@aircraftwires.com
Mail: Global Aircraft Parts LLC, 1111B S Governors Ave STE 40202, Dover, DE 19904, USA